Domestic and Family Violence Prevention Client Management System

All information in the Domestic and Family Violence Prevention Client Management System is confidential and must only be used and disclosed in accordance with the Domestic and Family Violence Protection Act 2012 and the Information Privacy Act 2009.

You are responsible for updating information relevant to your role, activities and functions and must ensure that information entered into the system is accurate, complete and up to date.

By logging on to the Domestic and Family Violence Prevention Client Management System, you agree to use it in accordance with the Conditions of use and acknowledge that penalties may apply for misuse of the system or the information that it contains. All access to this system is logged, monitored and is subject to regular audits.

The Conditions of Use Agreement is available to access here: Conditions of Use Agreement

About the Domestic and Family Violence Prevention Client Management System

The Domestic and Family Violence Prevention Client Management System (DFVPCMS) is a Software as a Service (SaaS) solution developed in partnership with the Office for Women and Domestic Violence Specialist Service Providers (DV SPPs) to support an integrated response.

The DFVPCMS is used by the department of Child Safety Youth and Women, DCSYW, cross government agencies and DFV funded non-government specialist service providers to centrally share client information related to high risk domestic & family violence clients and the ability to refer this information and cases to regional High Risk Teams (HRT).

Click here to see more…

News

PASSWORD RESET

Did you know that your workgroup coordinator can re-set your password, where necessary?


ICT TRAINING FOR THE DFVPCMS

ICT training and resources are self-paced and aimed at new users and existing users for learning refresher purposes.

Each region has Self-paced Learning Contacts who have DFVPCMS training materials and resources to share with all users for ICT learning purposes.

Simply contact your regional representative to gain access to the learning modules, fact sheets, workbooks, etc. Click here to view the current list of regional Learning Contacts


DFVPCMS FACT SHEETS

Click on the links provided to view the following ICT training fact sheets:

Need help?

TECHNICAL ISSUES

All users should contact the Infoxchange Service Desk on 1300 366 516.

Please have the following information ready when you call them to assist with your query:

  1. Your name and contact phone number.
  2. The DFVPCMS workgroup(s) you usually access (e.g. Mackay – QPS or HRT – Brisbane).
  3. The web address (url) that you are using to access the DFVPCMS (shown at the top of your web browser window).
  4. If possible, access your Admin page -> About tab for additional information that may be asked of you.

You should note that the Infoxchange support hours are 8.00am to 6.00pm (AEDT) Mon – Fri. Limited support is available after hours or weekends. If the phone call is outside of business hours, leave a message detailing the issue and an after-hours Service Desk officer will respond.

You are also able to email your IT query through to Infoxchange
[email protected]


PRACTICE AND PROCESS ISSUES

For any practice or process related queries, please contact your regional Integration Manager